CITE Conference Exhibitor Information

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Exhibitor Portal

The first thing you'll want to do is get access to the exhibitor portal. If you are the admin to your booth, you should have received an email inviting you to the exhibitor portal. If you didn't, please contact exhibit@cite.org and a member of our team will get you access to the exhibitor portal. 

How to log into the exhibitor portal

To access your exhibitor tasks you'll need to log into the exhibitor portal. This guide explains how to log and how to get to the log in page.

Log in Guide

Modifying Registration

If you need you are able to modify your registration. a guide on how to modify your booth registration.

Modify Registration Guide

FAQ

Q: What is the refund policy?
A: Should exhibitor or attendee need to cancel, refunds will be granted based on the following guidelines:
  • Full Refund less processing fees: Before October 1, 2024
  • 50% Refund less processing fees: Between October 2, 2024 and October 27, 2024
  • No Refund: On or After October 28, 2024
On or after October 28, 2024 refunds will be granted at the sole discretion of CITE. Processing fees will be determined at the time of refund request.

Q: Where is the exhibitor kit? The exhibitor contract? Lead retrieval information?
A: The 2024 exhibitor kit will be available in the exhibitor portal in late spring, under tasks. Lead retrieval information will be coming out later in September. 

Q: When should I reserve my hotel room? 
A: As soon as room block links are available! We always sell out of the main hotels around September. We do not recommend overbooking rooms and canceling later--we have a 30-day cancellation policy and we’ll periodically review booking lists and contact those who have booked multiple rooms to be sure they need all rooms. 

Q: Where are the discounted hotel booking links?

A: CITE has contracted hotel blocks at the Manchester Grand Hyatt, Embassy Suites, Residence Inn, and Hilton Gaslamp. The discounted hotel booking link can be found in your exhibitor portal, under tasks. If you do not receive the exhibitor portal invitation, please contact exhibit@cite.org.


Q: Are there exhibitor discounts available? 
A: Unfortunately there are not any exhibitor discounts available at this time.

Q: What meals are included in the booth fee?
A: Your registration fee includes the following meals. “Heavy appetizers” refers to items like chicken skewers, quesadillas, bruschetta, etc. 
  • Monday
    • Welcome Reception - Heavy Appetizers
  • Tuesday
    • Expo Hall Opening Reception - Heavy Appetizers
  • Wednesday
    • Exhibitor Breakfast
    • Boxed Lunch

Q: Is there parking at the Convention Center? What is the cost?

A: Yes! Parking rates are updated monthly and we recommend checking the center's website at the beginning of November for the latest pricing. For further details about parking at the San Diego Convention Center, visit the Convention Center's website here.  

Q: Can I access sessions with an exhibitor badge?
A: Sessions and certain meals are only open to attendees under the Educational, Affiliate, One-Day, or Retired/Student registration types. To access conference sessions and attendee activities, an exhibitor would have to upgrade their badge from a booth staff registration to Affiliate registration.

Q: What if you cancel the event?
A: We believe we can plan to safely hold this event in November 2024. We would only cancel if the pandemic worsened and local/state/federal governments imposed stay-at-home orders. If that happens, we will make adjustments and contact all exhibitors with options. 

Need help figuring out who to contact?

  • If you need help with your registration or have general questions, please email exhibit@cite.org
  • If you need to order power or items for your booth, please contact Tricord at orders@tricord.net
  • If you would like to order Wi-Fi for your booth, please contact SmartCity or use this link to place your order. 
  • If you need to order catering for your booth, please contact the Exhibitor Catering Sales Manager at the San Diego Convention Center, Jan Souza.