K-12 IT Technician Program

Ed Program Logo

Program Description

The CITE Staff & Board of Directors are pleased to announce the pilot of our newest certification program for early career staff. Completion of all class meetings, self-guided content, and required assignments will provide a certification, certificate, and badge. The KITT certification will be renewable upon completion of continuing education units (CEUs).

The KITT Program has been designed to support:

  • New and experienced K-12 IT technicians
  • K-12 staff looking to move into technology departments, and 
  • Future staff working outside of K-12

The program consists of four modules:

  • Module 1: Foundational Tech Skills
  • Module 2: The K-12 Environment
  • Module 3: IT Technician Skills
  • Module 4: Personal & Career Development

Each module will include two online class sessions, which will be held every Thursday from 9:00 - 11:00 am. Attendance at all sessions is required to receive the certification.

  • Thursday, March 21, 9:00 - 11:00 am via zoom
  • Thursday, April 4, 9:00 - 11:00 am via zoom
  • Thursday, April 11, 9:00 - 11:00 am via zoom
  • Thursday, April 18, 9:00 - 11:00 am via zoom
  • Thursday, April 25, 9:00 - 11:00 am via zoom
  • Thursday, May 2, 9:00 - 11:00 am via zoom
  • Thursday, May 9, 9:00 - 11:00 am via zoom
  • Thursday, May 16, 9:00 - 11:00 am via zoom
Pilot Participation

For the initial KITT pilot, we will be asking participants to provide detailed feedback to help refine our content and processes. As a pilot program, the tuition will be reduced significantly and may be payable via purchase order or credit card.

This pilot will be first-come, first-served and is capped at 15 participants.

CITE Members: $1,000

Non-Members: $1,300

Register Here

Call for Facilitators

We are also seeking experienced CITE community members who are interested and able to commit to facilitating one or more KITT sessions beginning Fall 2024.

What does a facilitator do? Each facilitator reviews prepared content, slide decks, agendas, and pre-set activities in preparation to lead a two-hour session. Each session is a deep dive into one or more learning objectives for the module. 

Facilitators meet ahead of time with CITE staff to discuss ways to bring their own professional experience to the session. Facilitators are provided a stipend and recertification hours for TMAP and the CTOM program. 

For more information and to apply, e-mail education@cite.org. Those accepted may audit the spring pilot session(s).

KITT Learning Objectives

The following content will be piloted this spring. Final content may be adjusted prior to the full program launch in Fall 2024.

Module 1: Foundational Tech Skills

Technology Basics in the K-12 Environment

  • Identify the essential components that make up a school district's network infrastructure.
  • Describe the roles and purposes fulfilled by various operating systems within K-12 education.
  • Explain the purpose and significance of hardware components and devices used in an educational setting.
  • Recognize education-specific software and told, including SIS, LMS, and mass communication systems.
  • Assess the effectiveness of implemented cybersecurity strategies within a K-12 setting.

Unique Systems in an Educational Environment

  • Understand the role of A/V technology in enhancing the classroom learning experience.
  • Identify various peripheral devices used in educational settings
  • Analyze the components and protocols of security systems deployed in educational institutions, and I.T.'s role in monitoring and maintaining these systems.

Module 2: The K-12 Environment

The Ethos of K-12 Environment

  • The Educational Environment vs. Corporate Environment
  • The overall goal: a Student-Centric Approach
  • How I.T. supports pedagogy
  • The school calendar and seasonal demands
    • Teaching schedules
    • Summer projects
    • Start of a school year
    • Testing season
  • Regulatory Compliance and Child Safety

Challenges in a K-12 Environment

  • Limited Budget and Resources
  • Ensuring Data Privacy and Security
  • User Training and Support
  • Device Management and End-of-Life Cycle
  • Balancing Innovation and Stability

Module 3: IT Technician Skills

Becoming a K-12 IT Professional

  • Apply problem-solving skills (including prioritization, elevation, and escalation processes) to the use of ticketing systems commonly employed in K-12 I.T. support.
  • Identify project management skills suitable for overseeing and executing technology-related projects within K-12 educational settings, ensuring successful outcomes.
  • Understand the basics of professionalism and customer service in a K-12 environment, including effective person-to-person communication, to enhance interactions with students, staff, and stakeholders.
  • Evaluate the importance of maintaining comprehensive documentation, incorporating effective writing and organizational techniques, to support efficient information management within the K-12 I.T. department. 
  • Learn how to collaborate effectively within a team environment, fostering cooperation and synergy among I.T. support staff.

Module 4: Personal & Career Development

Career Development & Department Expectations

  • Understand the various kinds of educational backgrounds and certifications that support K-12 I.T. department.
  • Develop a personalized plan for pursuing a specialization or career path within the I.T. field, incorporating strategies for ongoing learning and skill development to stay current in the industry.
  • Practice essential skills needed in the hiring process - resume development, effective interviewing techniques, and navigating platforms like EdJoin - to enhance career prospects within the K-12 education sector.
  • Refine interview skills through mock interviews conducted by experienced I.T. administrators and CTOs.