CITE Conference Exhibitor Information

Q: What is the refund policy?
A: Should exhibitor or attendee need to cancel, refunds will be granted based on the following guidelines:

• Full Refund less processing fees: Before October 1, 2025
• 50% Refund less processing fees: Between October 2, 2025 and October 26, 2025
• No Refund: On or After October 27, 2025

On or after October 27, 2025 refunds will be granted at the sole discretion of CITE. Processing fees will be determined at the time of refund request.

Q: Where is the exhibitor kit? The exhibitor contract? Lead retrieval information?
A: The 2025 exhibitor kit will be available in the exhibitor portal in late spring, under tasks. Lead retrieval information will be coming out later in September. 

A: No - the information of attendees who have opted in to share their details with exhibitors will be provided through the exhibitor portal 3 weeks before the event, 1 week prior, and a few weeks after the conference.

Scam Warning

CITE has been made aware of tradeshow vendors receiving phone calls from someone claiming to wanting to confirm registration and possibly offering to book hotel rooms. The display may come up as “Tradeshow Planner, with 949-535-1872 or 877-896-0034 ext 146 as the associated phone number. Please note that CITE does not sell data nor work with third party booking agencies. Any calls of this nature should be considered suspicious.

CITE is also aware of individuals offering to sell attendee lists, this too is a scam; CITE does not sell nor distribute attendee information.

Q: When should I reserve my hotel room? 
A: As soon as room block links are available! We always sell out of the main hotels around September. We do not recommend overbooking rooms and canceling later--we have a 30-day cancellation policy and we’ll periodically review booking lists and contact those who have booked multiple rooms to be sure they need all rooms. 

Q: Where are the discounted hotel booking links?

A:

Q: Are there exhibitor discounts available? 
A: Unfortunately there are not any exhibitor discounts available at this time.

Q: What meals are included in the booth fee?
A:

Q: Is there parking at the Convention Center? What is the cost?

A: 

Q: Can I access sessions with an exhibitor badge?
A: Sessions and certain meals are only open to attendees under the Educational, Affiliate, One-Day, or Retired/Student registration types. To access conference sessions and attendee activities, an exhibitor would have to upgrade their badge from a booth staff registration to Affiliate registration.

Q: What if you cancel the event?
A: We believe we can plan to safely hold this event in November 2025. We would only cancel if the pandemic worsened and local/state/federal governments imposed stay-at-home orders. If that happens, we will make adjustments and contact all exhibitors with options. 

Need help figuring out who to contact?

• If you need help with your registration or have general questions, please email exhibit@cite.org
• If you need to order power or items for your booth, please contact Tricord at orders@tricord.net
• If you would like to order Wi-Fi for your booth, please contact SmartCity or use this link to place your order. 
• If you need to order catering for your booth, please contact the Exhibitor Catering Sales Manager at the San Diego Convention Center, Jan Souza.