K-12 IT Basics Academy

Get up to speed quickly and confidently in the world of K–12 technology support

CITE's new K-12 IT Basics course is a self-paced, beginner-friendly course designed to help new and aspiring technicians succeed in school environments. Whether you're just starting out, transitioning into K–12, or looking to strengthen your foundation, this course gives you the essential knowledge and practical skills you need to thrive.

In just 90–120 minutes, you’ll learn how to:

1. Support staff, students, and administrators with confidence by understanding their unique technical needs

2. Anticipate common support demands throughout the school year

3. Communicate effectively using everyday education and IT terminology

4. Deliver professional, empathetic customer service in a fast-paced school setting

The course is fully self-led and hosted in MapleLMS, allowing you to start anytime and learn at your own pace. Through a mix of engaging videos, interactive activities, and concise readings, you’ll gain real-world insights you can apply immediately.

Who should enroll?

1. New technicians in their probationary period

2. IT staff without prior K–12-specific training

3. Aspiring technicians interested in working in schools

Cost: $40 for CITE members, $80 for non-members; if your department has a Team Membership, consider adding your employee onto your account before purchasing the course to take advantage of the member discount.

Check back on May 4th for the link to register for the K-12 IT Basics Academy!