K-12 IT Technician Program (KITT)

Module 1: Foundational Tech Skills

Technology Basics in the K-12 Environment

• Identify the essential components that make up a school district's network infrastructure.
• Describe the roles and purposes fulfilled by various operating systems within K-12 education.
• Explain the purpose and significance of hardware components and devices used in an educational setting.
• Recognize education-specific software and told, including SIS, LMS, and mass communication systems.
• Assess the effectiveness of implemented cybersecurity strategies within a K-12 setting.

Unique Systems in an Educational Environment

• Understand the role of A/V technology in enhancing the classroom learning experience.
• Identify various peripheral devices used in educational settings
• Analyze the components and protocols of security systems deployed in educational institutions, and I.T.'s role in monitoring and maintaining these systems.

Module 2: The K-12 Environment

The Ethos of K-12 Environment

• The Educational Environment vs. Corporate Environment
• The overall goal: a Student-Centric Approach
• How I.T. supports pedagogy
• The school calendar and seasonal demands
  • Teaching schedules
  • Summer projects
  • Start of a school year
  • Testing season
• Regulatory Compliance and Child Safety

Challenges in a K-12 Environment

• Limited Budget and Resources
• Ensuring Data Privacy and Security
• User Training and Support
• Device Management and End-of-Life Cycle
• Balancing Innovation and Stability

Module 3: IT Technician Skills

Becoming a K-12 IT Professional

• Apply problem-solving skills (including prioritization, elevation, and escalation processes) to the use of ticketing systems commonly employed in K-12 I.T. support.
• Identify project management skills suitable for overseeing and executing technology-related projects within K-12 educational settings, ensuring successful outcomes.
• Understand the basics of professionalism and customer service in a K-12 environment, including effective person-to-person communication, to enhance interactions with students, staff, and stakeholders.
• Evaluate the importance of maintaining comprehensive documentation, incorporating effective writing and organizational techniques, to support efficient information management within the K-12 I.T. department. 
• Learn how to collaborate effectively within a team environment, fostering cooperation and synergy among I.T. support staff.

Module 4: Personal & Career Development

Career Development & Department Expectations

• Understand the various kinds of educational backgrounds and certifications that support K-12 I.T. department.
• Develop a personalized plan for pursuing a specialization or career path within the I.T. field, incorporating strategies for ongoing learning and skill development to stay current in the industry.
• Practice essential skills needed in the hiring process - resume development, effective interviewing techniques, and navigating platforms like EdJoin - to enhance career prospects within the K-12 education sector.
• Refine interview skills through mock interviews conducted by experienced I.T. administrators and CTOs.